Privacy Policy – ph635 Online Casino

This Privacy Policy applies to all personal information processed by ph635 in connection with your use of the ph635 platform, including the ph635 website, mobile-optimised interface, live casino services, sportsbook, promotional programmes, and customer support channels.

By registering a ph635 account, accessing the platform, or using any ph635 service, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, please discontinue use of the ph635 platform immediately.

This Policy should be read alongside the ph635 Terms & Conditions and Responsible Gaming Policy.

ph635 collects personal data in the following categories:

ph635 does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for identity verification or responsible gaming compliance, in which case it is handled with heightened security measures.

ph635 uses the personal data we collect for the following purposes:

• Account creation and management — to register your ph635 account, verify your identity, and maintain your account profile.
• Service delivery — to provide access to games, process bets, settle winnings, and operate the sportsbook and live casino.
• Payment processing — to process deposits and withdrawals via GCash, Maya, BPI, BDO, and other supported Philippine payment methods.
• KYC and anti-fraud compliance — to verify your identity, detect and prevent fraudulent activity, money laundering, and underage gambling, in accordance with PAGCOR requirements.
• Responsible gaming — to monitor gaming behaviour, enforce deposit limits and self-exclusion orders, and send responsible gaming communications where appropriate.
• Customer support — to respond to your enquiries, resolve disputes, and improve our support service.
• Marketing communications — to send you promotional offers, bonuses, and platform updates where you have given consent. You may withdraw this consent at any time via your account settings or by contacting support.
• Platform improvement — to analyse usage data and improve the ph635 platform, user experience, and game offerings.
• Legal compliance — to comply with applicable Philippine laws, regulatory requirements, court orders, and PAGCOR directives.

Under the Philippine Data Privacy Act of 2012, ph635 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform our contract with you (i.e., the ph635 Terms & Conditions), including account management, payment processing, and game delivery.
• Legal obligation — processing required to comply with PAGCOR regulations, anti-money laundering laws (AMLA), and other applicable Philippine legislation.
• Legitimate interests — processing for fraud prevention, platform security, and internal analytics, balanced against your privacy rights.
• Consent — processing for marketing communications and non-essential cookies, where you have provided explicit consent and may withdraw it at any time.

ph635 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment processors — GCash (G-Xchange, Inc.), Maya (PayMaya Philippines), BancNet, and other Philippine payment partners, for the purpose of processing transactions.
• Identity verification providers — KYC service providers that assist ph635 in verifying government-issued Philippine IDs.
• Game software licensors — providers such as PG Soft, Pragmatic Play, and Jili, to the minimum extent necessary for game delivery and dispute resolution.
• Regulatory authorities — PAGCOR, the National Privacy Commission (NPC), and law enforcement authorities in the Philippines, where required by law or court order.
• IT and security service providers — cloud hosting, cybersecurity, and fraud detection vendors who process data on ph635's behalf under strict contractual obligations.

ph635 requires all third parties to implement appropriate technical and organisational measures to protect your personal data and to use it only for the specified purpose.

ph635 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies used are:

• Strictly necessary cookies — essential for the platform to function (e.g., session authentication, load balancing). These cannot be disabled without breaking core platform functionality.
• Performance cookies — collect anonymised data on how users interact with the ph635 platform (e.g., pages visited, error events) to help us improve performance and reliability.
• Functional cookies — remember your preferences such as language, currency display, and game lobby layout settings.
• Marketing cookies — used to deliver relevant promotional content. These are only placed with your explicit consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ph635 platform.

ph635 retains your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law:

• Active account data — retained for the duration of your ph635 account and for a period of five (5) years following account closure, in compliance with Philippine anti-money laundering retention requirements.
• Transaction records — retained for a minimum of five (5) years from the date of the transaction, in accordance with AMLA and PAGCOR record-keeping requirements.
• KYC documents — retained for five (5) years following account closure or the last transaction date, whichever is later.
• Support communications — retained for three (3) years from the date of the interaction.
• Marketing consent records — retained for as long as your marketing consent is active, plus two (2) years following withdrawal of consent.

Upon expiry of the applicable retention period, ph635 will securely delete or anonymise your personal data.

ph635 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the ph635 platform.
• At-rest encryption of sensitive data stored in ph635 databases.
• Access controls — personal data is accessible only to ph635 personnel who require it for their specific function, on a strict need-to-know basis.
• Two-factor authentication (2FA) available for all user accounts.
• Regular security audits and penetration testing of the ph635 platform infrastructure.
• Incident response procedures — in the event of a personal data breach, ph635 will notify affected users and the National Privacy Commission within the timeframes required by the Data Privacy Act.

While ph635 takes all reasonable precautions, no internet transmission or electronic storage method is 100% secure. You are responsible for maintaining the confidentiality of your ph635 login credentials.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph635:

• Right to be informed — to know that ph635 is collecting your personal data and the purposes for which it is being processed.
• Right of access — to request a copy of the personal data ph635 holds about you.
• Right to rectification — to request correction of inaccurate or incomplete personal data.
• Right to erasure — to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object — to object to the processing of your personal data for marketing purposes at any time.
• Right to data portability — to receive a copy of your personal data in a structured, commonly used format.
• Right to file a complaint — to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the ph635 Data Protection Officer at [email protected]. ph635 will respond to verified requests within fifteen (15) business days.

The ph635 platform is strictly intended for persons aged 21 years and above, in compliance with PAGCOR regulations. 21+

ph635 does not knowingly collect personal data from persons under 21 years of age. If ph635 becomes aware that personal data of a person under 21 has been collected, that data will be immediately deleted and the associated account will be permanently closed, with any balances or winnings forfeited.

If you believe that a minor has registered an account on ph635, please notify us immediately at [email protected].

Some of ph635's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection, ph635 will implement appropriate safeguards — including contractual clauses approved by the National Privacy Commission — to ensure your data remains protected to the standard required by Philippine law.

By using the ph635 platform, you consent to the transfer of your personal data to jurisdictions outside the Philippines, subject to the safeguards described above.

ph635 reserves the right to update this Privacy Policy at any time. When material changes are made, ph635 will notify registered users by posting a notice on the ph635 platform and/or by sending an email to the registered address on file. The "Last Updated" date at the top of this Policy will be revised accordingly.

Your continued use of the ph635 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the changes, you must close your ph635 account and cease using the platform.

For any questions, concerns, or requests relating to this Privacy Policy or ph635's handling of your personal data, please contact the ph635 Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 through the ph635 platform after logging in.

ph635 aims to acknowledge all data privacy enquiries within 5 business days and to fully respond within 15 business days. For formal complaints, you may also contact the National Privacy Commission of the Philippines directly.